Facilities and services at Hotel Palmas Cocoyoc
Amenities & Facilities
Top Highlights
- Front desk [24-hour]
- Great food & dining
- Free Parking
- Great Swimming pool
Services & Facilities
90 amenities in 17 categories.
Activities
1 item
- Golf course (within 3.2 km)
Business Facilities
2 items
- Fax/Photocopying
- Meeting/Banquet facilities
Cleaning Services
2 items
- Daily housekeeping
- Suit press
Cleanliness & disinfection
6 items
- Property cleaned by professional cleaning companies
- Guest accommodation sealed after cleaning
- Use of cleaning chemicals that are effective against coronavirus
- Linens, towels, and laundry washed in accordance with local authority guidelines
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation disinfected between stays
Common Areas
5 items
- Garden
- Picnic area
- Terrace
- Sun deck
- Outdoor furniture
Entertainment & Family Services
3 items
- Baby safety gates
- Playground
- Babysitting/Child services
Food & Drink
8 items
- Bar
- Restaurant
- Snack bar
- Packed lunches
- Room service
- Kids' meals
- Wine/champagne
- Breakfast in the room
Food & drink safety
3 items
- All plates, cutlery, glasses, and other tableware sanitized
- Physical distancing in dining areas
- Food can be delivered to guest accommodation
Front Desk Services
6 items
- Concierge
- 24-hour front desk
- Private check-in/out
- Invoice provided
- Tour desk
- Express check-in/out
General
5 items
- WiFi in all areas
- Free parking
- Parking on site
- Private Parking
- Parking
Miscellaneous
8 items
- Soundproof rooms
- Facilities for disabled guests
- Wheelchair accessible
- Air conditioning
- Family rooms
- Hypoallergenic room available
- Non-smoking rooms
- Designated smoking area
Physical distancing
4 items
- Physical distancing rules followed
- Screens or physical barriers between staff and guests in appropriate areas
- Contactless check-in/out
- Cashless payment available
Pool and Spa
22 items
- Fenced pool
- Swimming pool
- Sun loungers or beach chairs
- Spa
- Pool bar
- Hand massage
- Neck massage
- Open-air bath
- Sun umbrellas
- Massage
- Shallow end
- Full body massage
- Couples massage
- Spa/wellness packages
- Bathhouse
- Kids' pool
- Pool with view
- Outdoor pool (year-round)
- Head massage
- Outdoor pool
- Back massage
- Swimming pool toys
Safety & security
6 items
- CCTV in common areas
- 24-hour security
- CCTV outside property
- Security alarm
- Fire extinguishers
- Smoke alarms
Safety features
4 items
- First aid kits available
- Staff follow all safety protocols as directed by local authorities
- Shared stationery (e.g. printed menus, magazines, pens, paper) removed
- Process in place to check health of guests
Services
3 items
- Free WiFi
- WiFi
- Internet
Transportation
2 items
- Accessible parking
- Street parking